Privacy Policy
BrightBasket Ventures (“we,” “us,” or “our”) is a men’s and women’s clothing brand operating an ecommerce store in Oyo State, Nigeria. We are committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and in line with applicable Nigerian data protection laws.
Information We Collect
When you shop with us or interact with our website, we may collect the following information:
- Personal Information: Name, email address, phone number, delivery address, and other contact details you provide when placing an order or creating an account.
- Order & Transaction Information: Details related to your purchases, order history, returns, and exchanges.
- Payment Information: Payment details processed securely through third-party payment gateways. We do not store your full card details.
- Technical Information: IP address, browser type, device information, and site interaction data collected through cookies and analytics tools.
How We Use Your Information
Your information is used to:
- Process and fulfill orders, deliveries, returns, and exchanges.
- Communicate with you about order updates, confirmations, and customer support.
- Improve our products, services, and overall shopping experience.
- Send promotional messages, offers, or updates (you may opt out at any time).
- Comply with legal and regulatory obligations under Nigerian law.
Returns and Customer Support
Personal information related to returns, refunds, or exchanges is used strictly to verify transactions and provide customer support. We may retain relevant records for accounting and legal purposes.
Sharing of Information
We do not sell or rent your personal information to third parties. Your data may be shared only with trusted service providers such as:
- Payment processors
- Delivery and logistics partners
- Website hosting and analytics providers
These parties are required to use your information solely for providing their services and to keep it confidential.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality, analyze traffic, and personalize your shopping experience. You can control or disable cookies through your browser settings, though some features may not function properly.
Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. While we strive to safeguard your data, no online system can be completely secure.
Your Rights
In accordance with Nigerian data protection regulations, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data, subject to legal and business requirements.
- Opt out of marketing communications at any time.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or ecommerce practices. Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
BrightBasket Ventures
No. 19 Fajuyi Road, Dugbe, Ibadan, Oyo State, Nigeria
By using our website or making a purchase from BrightBasket Ventures, you agree to the terms outlined in this Privacy Policy.